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Website: https://jabalexpress.com
At JABAL EXPRESS LLC, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
✅ Return Eligibility
We accept returns under the following conditions:
- Items must be returned within 14 days of delivery.
- Items must be unused, unwashed, and in original condition with all tags attached.
- Proof of purchase (order number or receipt) is required.
🧼 Due to hygiene reasons, we cannot accept returns on worn or washed baby clothing.
🚫 Non-Returnable Items
We do not accept returns or refunds on:
- Clearance or final sale items
- Gift cards
- Custom or personalized products
🔁 Exchange Policy
If you ordered the wrong size or color, we can offer an exchange—subject to availability. Please contact us first at contact@jabalexpress.com to initiate the exchange process.
💸 Refunds
Once your return is received and inspected:
- Approved returns will be refunded to your original payment method within 5–10 business days.
- Shipping fees (if any) are non-refundable.
- You’ll receive an email confirmation once your refund is processed.
📦 Return Shipping
Customers are responsible for return shipping costs unless the item is defective or wrong.
We recommend using a trackable shipping method. We are not responsible for returns lost in transit.
❗ Damaged or Incorrect Items
If you receive a defective, damaged, or wrong item, please contact us within 48 hours of delivery with clear photos. We’ll make it right—either with a replacement or full refund.
📩 Contact Us
For all return/refund inquiries, please email:
✉ Email: contact@jabalexpress.com
📞 Phone: +1 (270) 605-2070
🏢 Address: 402 Ardmore Ct, Elizabethtown, KY 42701
